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Course Summary

Due to social distancing guidelines the tutor will be delivering this course real time in a virtual classroom on the appointed date or dates. You will receive instructions on how to join and interact once your course booking is confirmed.

This 45 minute session will focus on how to plan and confidently deliver effective feedback.


  • Understanding the power of effective feedback
  • Understanding the impact of delivering good feedback and what happens when it isn’t so good
  • Explore tools and techniques to plan and deliver effective feedback

Course Benefits

Delivering effective feedback is the cornerstone in any team leaders/managers tool kit. People want to perform at their best, getting feedback right clarifies expectations, provides guidance, a sense of purpose and improves performance.

Tutor Profile

Kay Stephan, FCIPD, is the Managing Director of Mirador, a learning and development consultancy. She has over 20 years’ experience working in partnership with a variety of private and public sector organisations, including the Guernsey Training Agency. Interventions range from designing and delivering bespoke management development events, coaching, designing and delivering assessment centres, to the design and delivery of personal effectiveness workshops. Kay has specific expertise developing webinars and implementing Social Learning Systems. Her approach is warm, pragmatic and perceptive.


5 May, 2020
9:00 am - 10:15 am
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